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[publishedTime] => 2024-12-17 16:00:00
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[resumen] => Douglas E. Noll, experto en resolución de conflictos, revela en su libro 'DESESCALAR' que la clave para calmar a una persona enfadada en menos de 2 minutos es ignorar las palabras y centrarse en las emociones. La técnica se basa en 3 pasos: ignorar las palabras, descubrir la experiencia emocional y usar frases en segunda persona. Noll afirma que somos seres emocionales y no racionales, y que las respuestas emocionales están asociadas a recuerdos y estímulos aprendidos en la infancia. Con más de 15 años de experiencia en resolución de conflictos, Noll ofrece herramientas prácticas para disipar conflictos y cultivar relaciones más sanas.
[title] => La técnica para calmar a una persona enfadada en menos de dos minutos según un experto en resolución de conflictos
[respuesta] => Ignorar las palabras y centrarse en las emociones
[what] => Técnica para calmar a una persona enfadada
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[3] => menos de 2 minutos
[4] => DESESCALAR
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