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    [publishedTime] => 2025-01-07 10:15:15
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    [resumen] => Suumit Shah, CEO de Dukaan, despidió al 90% de su plantilla de atención al cliente en 2023 y la reemplazó con una Inteligencia Artificial. Los resultados fueron inmediatos y prometedores, con un tiempo de respuesta de llamadas que pasó de 1 minuto y 44 segundos a respuestas inmediatas, y el tiempo de resolución de problemas se redujo de 2 horas y 13 minutos a 3 minutos y 12 segundos. Los costes del equipo de atención al cliente se redujeron en un 85%. La IA puede responder a un promedio de 200 chats en vivo.
    [title] => Despidió al 90% de sus empleados y puso una Inteligencia Artificial para sustituirles: este ha sido el asombroso resultado
    [respuesta] => La IA redujo el tiempo de resolución de problemas a 3 minutos y 12 segundos
    [what] => Resultado de sustituir empleados por IA
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    [lang] => es
    [uid] => 1ea896889710298f4d23b58bd734249d
    [status] => 8
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            [0] => Suumit Shah
            [1] => Dukaan
            [2] => 90% de su plantilla
            [3] => Inteligencia Artificial
            [4] => 3 minutos y 12 segundos
            [5] => 85% de reducción de costes
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    [categoria] => Informática
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    [a_urlDominio] => 
vía  www.eleconomista.es
    [dominio] => www.eleconomista.es
    [urlDominio] => https://www.eleconomista.es/tecnologia/noticias/13159653/01/25/despidio-al-90-de-sus-empleados-y-puso-una-inteligencia-artificial-para-sustituirles-este-ha-sido-el-asombroso-resultado.html#:~:text=desde%20su%20cuenta%20de%20Twitter
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